Privacy Policy

---

LP Design Privacy Policy

This Privacy Policy outlines how your personal information is collected, used, and shared when you visit lpdesign.uk (referred to as the "Site") or make a purchase through it.

Collection of Personal Information:

 When you visit the Site, certain information about your device is automatically collected, including details about your web browser, IP address, time zone, and installed cookies. Additionally, as you browse the Site, information is gathered about the specific web pages or products you view, as well as the websites or search terms that referred you to the Site. This collected information is referred to as "Device Information." Various technologies, such as cookies, log files, web beacons, tags, and pixels, are utilized to collect this Device Information. When you make a purchase or attempt to make one through the Site, certain information is collected from you, including your name, billing address, shipping address, payment information (such as credit card numbers), email address, and phone number. This information is referred to as "Order Information." In this Privacy Policy, "Personal Information" encompasses both Device Information and Order Information.

Use of Personal Information: 

The Order Information collected is primarily used to fulfil orders placed through the Site, including processing payment information, arranging shipping, and providing invoices and order confirmations. Additionally, the Order Information is utilized to communicate with you, screen orders for potential risk or fraud, and provide you with information or advertising related to the products or services offered by LP Design, as per your preferences. The Device Information collected is used to screen for potential risk and fraud, enhance and optimize the Site (such as generating analytics about customer browsing and interaction, and assessing marketing and advertising campaigns).

Sharing of Personal Information: Your Personal Information may be shared with third parties to assist in the usage described above. LP Design also employs Google Analytics to understand customer usage of the Site. You can review Google's privacy practices regarding Personal Information here: https://www.google.com/intl/en/policies/privacy/. You have the option to opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Furthermore, Personal Information may be shared in compliance with applicable laws and regulations, in response to a subpoena or lawful request for information, or to safeguard the rights of LP Design.

Not Covered by the Warranty: The warranty provided does not cover wear and tear, staining or marking, refinishing, accidental damage, or any other changes in the timber's appearance that are not a result of wood movement. However, LP Design can assist with any of these issues upon request.

Do Not Track: The Site does not alter its data collection and usage practices when it detects a Do Not Track signal from your browser.

Your Rights: If you are a European resident, you have the right to access, correct, update, or delete your personal information held by LP Design. For exercising this right or for any inquiries, please contact us using the provided contact information. Additionally, if you are a European resident, please note that LP Design processes your information to fulfil contracts or pursue legitimate business interests. It is important to be aware that your information may be transferred outside of Europe, including to Canada and the United States.

Data Retention: Upon placing an order through the Site, your Order Information is retained unless you request its deletion.

Changes to the Privacy Policy: The privacy policy may be periodically updated to reflect changes in LP Design's practices or for operational, legal, or regulatory reasons.

Contact Information: For more information about LP Design's privacy practices, questions, or complaints, please contact us via email at info@lpdesign.uk.

Terms of Service:

Please refer to the Terms of Service section of LP Design's website for an overview of the terms and conditions governing the use of the site, including provisions.

TERMS OF SERVICE

SITE OPERATOR AND ACCEPTANCE OF TERMS

LP Design operates this website and provides the services, tools, and information available on the site to you, the user, under the condition that you accept all the terms, conditions, policies, and notices stated here. By visiting our site or making a purchase from us, you engage in our services and agree to be bound by these Terms of Service ("Terms"), including any additional terms, conditions, and policies referenced herein or accessible via hyperlink. These Terms of Service apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content. Before accessing or using our website, please carefully read these Terms of Service. If you do not agree to all the terms and conditions stated in this agreement, you may not access the website or use any of our services. By accessing or using any part of the site, you indicate your acceptance of these Terms of Service. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms.

CHANGES TO TERMS OF SERVICE

These Terms of Service may be updated or modified from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes on our website. It is your responsibility to review this page periodically for any changes. Your continued use of or access to the website following the posting of any changes constitutes your acceptance of those changes.

SERVICE HOSTING AND GENERAL CONDITIONS

Our store is hosted on GoDaddy, which provides us with an online platform to sell our products and services to you. We reserve the right to refuse service to anyone for any reason at any time. You acknowledge that the content you provide, excluding credit card information, may be transferred unencrypted and may be transmitted over various networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the service, use of the service, or access to the service without our express written permission. The headings used in this agreement are included for convenience only and do not limit or affect these Terms.

ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We strive to provide accurate and up-to-date information on this site. However, we do not guarantee that the information made available on this site is accurate, complete, or current. The material on this site is provided for general information purposes only and should not be relied upon as the sole basis for making decisions without consulting more accurate, complete, or timely sources of information. Any reliance on the material on this site is at your own risk. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. It is your responsibility to monitor changes to our site.

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the service (or any part or content thereof) without notice at any time. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the service.

PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through our website. These products or services may have limited quantities and are subject to return or exchange only as specified in our Return Policy. We have made every effort to display as accurately as possible the colours and images of our products that appear on the store. However, we cannot guarantee that your computer monitor's display of any colour will be accurate. We reserve the right, but are not obligated to limit the sales of our products or services to certain individuals, geographic regions, or jurisdictions. We may exercise this right on a case-by-case basis. We also reserve the right to limit the quantities of any products or services offered. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for a product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other materials purchased or obtained by you will meet your expectations, nor do we guarantee that any errors in the service will be corrected.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. In our sole discretion, we may limit or cancel quantities purchased per person, per household, or per order. Such restrictions may include orders placed by or under the same customer account, the same credit card, or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the email address and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors. By making a purchase, you agree to provide current, complete, and accurate purchase and account information for all transactions conducted on our store. It is your responsibility to promptly update your account and other information, including your email address and credit card numbers and expiration dates, to ensure the completion of your transactions and for us to contact you as needed.

For more detailed information, please review our Returns Policy.

OPTIONAL TOOLS

We may grant you access to third-party tools that we do not monitor or control, and we have no input in their functionality. You acknowledge and agree that we provide access to such tools on an "as is" and "as available" basis, without any warranties, representations, or conditions of any kind, and without any endorsement. We shall not be liable for any issues or damages arising from or related to your use of optional third-party tools. The use of any optional tools offered through the website is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms provided by the relevant third-party provider(s). Additionally, any new services or features that we may offer in the future through the website, including the release of new tools and resources, will also be subject to these Terms of Service.

THIRD-PARTY LINKS

Certain content, products, and services available through our Service may include materials from third parties. This site may contain links to third-party websites that are not affiliated with us. We do not assume responsibility for examining or evaluating the content or accuracy of such third-party materials or websites, and we do not warrant or have any liability or responsibility for any third-party materials, products, or services. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. It is important to carefully review the policies and practices of third parties and ensure that you understand them before engaging in any transaction. Any complaints, claims, concerns, or questions regarding third-party products should be directed to the respective third party.

USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If we request specific submissions from you (such as contest entries) or if you voluntarily send us creative ideas, suggestions, proposals, plans, or other materials, whether through online means, email, postal mail, or any other method (collectively referred to as "comments"), you agree that we have the unrestricted right to edit, copy, publish, distribute, translate, and use any comments you forward to us in any medium, at any time, without limitation. We are not obligated to (1) maintain any comments in confidence, (2) provide compensation for any comments, or (3) respond to any comments.

While we have the option to monitor, edit, or remove content, we are not obliged to do so. In our sole discretion, we may remove content that we deem to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, or objectionable, or that violates intellectual property rights or our Terms of Service. You acknowledge that your comments must not violate the rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. Furthermore, your comments must not contain unlawful, abusive, or obscene material, or any computer virus or malware that could harm the operation of the Service or any related website. You must not use a false email address, impersonate someone else, or mislead us or third parties regarding the origin of any comments. You are solely responsible for the accuracy of your comments, and we assume no liability for any comments posted by you or any third party.

PERSONAL INFORMATION

The submission of personal information through the store is governed by our Privacy Policy. To review our Privacy Policy, please refer to the relevant section.

ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, there may be typographical errors, inaccuracies, or omissions in the information provided on our site or through the Service. This may pertain to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information, or cancel orders if any information on the Service or any related website is inaccurate, without prior notice (including after you have submitted your order). We have no obligation to update, amend, or clarify information on the Service or any related website, including pricing information, except as required by law. The absence of a specified update or refresh date should not be interpreted as an indication that all information on the Service or any related website has been modified or updated.

PROHIBITED USES

In addition to other prohibitions outlined in the Terms of Service, the following uses of the site or its content are strictly prohibited: (a) engaging in any unlawful purpose; (b) soliciting others to perform or participate in any unlawful acts; (c) violating any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) infringing upon our intellectual property rights or the intellectual property rights of others; (e) harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating based on various factors; (f) submitting false or misleading information; (g) uploading or transmitting viruses or any other type of malicious code that may affect the functionality or operation of the Service, related websites, or the Internet; (h) collecting or tracking the personal information of others; (i) spamming, phishing, pharming, pretexting, spidering, crawling, or scraping; (j) using the Service for any obscene or immoral purpose; or (k) interfering with or circumventing the security 

features of the Service, related websites, or the Internet. We reserve the right to terminate your use of the Service or any related website if you violate any of these prohibited uses.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results obtained from the use of the service will be accurate or reliable. You acknowledge that we may remove the service for indefinite periods of time or cancel the service at any time without notice to you.

You expressly agree that your use of the service, or inability to use the service, is at your sole risk. The service and all products and services delivered to you through the service are provided on an "as is" and "as available" basis, unless otherwise stated by us. We make no representations, warranties, or conditions of any kind, whether express or implied, including but not limited to the implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement, unless otherwise specified.

In no case shall LP Design, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. In jurisdictions where the exclusion or limitation of liability for consequential or incidental damages is not allowed, our liability shall be limited to the maximum extent permitted by law.

INDEMNIFICATION

You agree to indemnify, defend, and hold LP Design and its parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

SEVERABILITY

If any provision of these Terms of Service is deemed unlawful, void, or unenforceable, that provision will still be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion will be deemed severed from these Terms of Service. Such determination will not affect the validity and enforceability of the remaining provisions.

TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or when you cease using our site.

If, in our sole judgment, you fail to comply with any term or provision of these Terms of Service, or if we suspect that you have failed to comply, we may terminate this agreement at any time without notice. In such a case, you will remain liable for all amounts due up to and including the date of termination. We may also deny you access to our Services or any part thereof accordingly.

INDEMNIFICATION

By accepting these Terms of Service, you agree to protect, defend, and hold LP Design, its parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees harmless from any claims or demands, including reasonable attorneys' fees, made by any third party due to or arising from your violation of these Terms of Service or the documents referenced within, or your infringement upon any law or the rights of a third party.

SEVERABILITY

If any provision of these Terms of Service is deemed unlawful, void, or unenforceable, that provision will still be enforced to the maximum extent permitted by applicable law. The unenforceable portion will be considered severed from these Terms of Service, and the validity and enforceability of the remaining provisions will not be affected.

TERMINATION

The obligations and liabilities incurred by both parties prior to the termination date will survive the termination of this agreement for all purposes. These Terms of Service remain in effect until terminated by either you or us. You have the option to terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or by ceasing to use our site.

If we determine, at our sole discretion, that you have failed to comply with any provision of these Terms of Service, or if we suspect non-compliance, we reserve the right to terminate this agreement without prior notice. In such cases, you will remain responsible for all outstanding amounts up to the date of termination. Additionally, we may deny you access to our Services or any part thereof accordingly.

ENTIRE AGREEMENT

The failure to exercise or enforce any right or provision of these Terms of Service by us does not constitute a waiver of such right or provision. These Terms of Service, along with any policies or operating rules posted on this site or in relation to the Service, constitute the complete agreement and understanding between you and us, governing your use of the Service and superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including any previous versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the party responsible for drafting them.

GOVERNING LAW

These Terms of Service and any separate agreements through which we provide you Services are governed by and interpreted in accordance with the laws of the United Kingdom.

CHANGES TO TERMS OF SERVICE

You can always review the most up-to-date version of the Terms of Service on this page. We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to periodically check our website for changes. Your continued access to or use of our website or the Service following the posting of any changes to these Terms of Service constitutes your acceptance of those changes.

CONTACT INFORMATION

If you have any questions about the Terms of Service, please contact us at info@lpdesign.uk.

REFUND POLICY

Please note that all our products are custom built and made to order, which makes them exempt from distance selling regulations. Therefore, they are non-returnable or exchangeable.

You have a 14-day window to cancel your order after placing it. Although we have no obligation to cancel the order after this 14-day period, we may consider doing so depending on the stage of the build.

DAMAGES AND ISSUES

Upon delivery, please thoroughly inspect your order and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This will allow us to assess the issue and make it right for you. Our couriers will request your signature on a delivery note to confirm your acceptance of the item(s).